ProductionCrate Studios LLC
Refund Policy
At ProductionCrate Studios LLC, we want to ensure you are completely satisfied with your subscription.
Refund eligibility
We offer a full refund on your initial purchase or an automatic subscription renewal, provided you meet the following conditions:
- Timeframe
- Your refund request is submitted within 14 days of the payment date.
- Zero Usage
- You have not downloaded any Pro/Premium content, nor accessed or utilized any Pro/Premium software or tools since the payment was processed.
How to Request a Refund
If your account meets the criteria above, please contact our support team at [email protected]. To securely verify and process your request, we require that you:
- Email us directly from the email address registered to your ProductionCrate account, OR
- Provide identifying payment information (such as the last 4 digits of the card used or the transaction ID) so we can easily locate your charge.
Refunds will be issued to the original payment method and typically take 5-10 business days to appear on your statement.
Exceptions
If you have downloaded Pro content or utilized Pro software since your most recent payment, you are no longer eligible for a refund for that specific billing cycle. However, you can cancel your subscription at any time to prevent future charges, and you will retain access to your Pro benefits until the end of your current paid period.
